Tag: 上海浦东kb论坛

Ethnography and the User Experience

first_imgSlowly I turn….step by step…inch by inch!There’s an old I love Lucy skit where that line is uttered at the beginning of a scene. It came to mind more than once during my first hours at this year’s SHRM conference. As I met with new entrants to the scene, recognizable companies and pretty much everyone in between, I realized that the field of Human Resources Technology is slowly turning, step by step, inch by inch. It may not seem recognizable at the time but it IS happening.In the past, there have been murmurings about duplicate programming, the same speakers and frustration at the basic questions attendees would ask on occasion. But this is necessary to the evolution we’re seeing now. Here is one example of how HR is slowly changing:I met with Patanjali Chary, who is redefining user experience over at Ultimate Software. As we started talking he said, “We want to make software simpler for the workforce.” I quickly interjected the point that nearly every vendor in the massive hall was saying the same thing. So what’s different about Ultimate’s recent approach to “change”? The approach. An enterprise software company hiring multiple ethnologists to really study user behavior is a big shift for HR.After all, as Chary pointed out, automobile companies have been doing the same thing for years, and eye-tracking software, another Ultimate tool to study users, has been in use by advertising agencies forever.“To understand user experience, one really has to understand more than the interface: not just fonts, colors, icons and screens. You have to understand what’s happening in that person’s life,” said Chary. Who is passing their cubicle at that moment? What does their work look like at their home office? What did they write on the sticky note that the software isn’t going to capture? THAT is user experience.”It’s a viewpoint that is long overdue in human resources, where startup after startup utters the incomprehensible “Recruiting is just BROKEN…” and proceeds to make yet another app that woos the jobseeker but ignores usability by the ultimate users: the Talent Management professional that purchases, the HR Pro who implements and facilitates the software and the end-employee who has to input information or provide updates.  Ultimate is doing its level-best to create a simpler solution for the many complex problems that human resources professionals face every day.“For too long, business software forced users to alter their working styles to adjust to the way the software worked,” said Chary. “Now we’re creating software that adjusts to the way the user works.”According to Desiree Porcaro, social media strategist at Ultimate, the company goes to great lengths to test their potential workflows with the people who might use their software. Both Porcaro and Chary said they choose people who are NOT current Ultimate users to ensure the results aren’t skewed.The lengths to which the company goes to create more innovative products is laudable. But will creating products that adapt to the user promote innovation or stifle it? I asked Chary about his apparent opposing viewpoint to another software icon, Steve Jobs, he pointed out that while most people are familiar with this quote by Steve Jobs,You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new….most people forget that he also had ethnographists on staff and that design was at the center of his ethos.What do you think? Should software companies be building around their customers? Or customers learning to work with new and different types of software?To read the original blog post, please click here.last_img read more

Read More

Making it Official: Government Agencies Sign Agreements with YouTube, Flickr, Vimeo, and Blip

first_imgGuide to Performing Bulk Email Verification frederic lardinois U.S. government agencies can now officially use YouTube, Flickr, Vimeo, and blip.tv, using special service agreements that comply with federal terms and conditions. Today, the General Services Administration (GSA) announced that, after nine months of negotiations, the government has signed agreements with these companies that will allow federal agencies to officially post content to these sites. The GSA is also negotiating special terms and conditions with MySpace and Facebook, and it has already determined that Twitter’s service agreement is in line with federal requirements.Legal ConcernsAccording to stories on Nextgov and Federal Computer Week, the GSA had a number of other legal concerns about the standard terms and conditions of these services, including problems with indemnification clauses, liability limits, and endorsements, which led it to enter negotiations with these services. Also, a lot of the standard agreements call for dispute resolutions by state courts, while for government agencies, federal law has to apply.It is important to note that these new agreements only cover the free services offered by these companies. The GSA is also looking into expanding these agreements to a wider range of social media services.A number of federal agencies, like the Centers for Disease Control and Prevention or the Library of Congress already use services like Twitter, Facebook, and Flickr. To do so, however, these agencies either needed special waivers, or they negotiated terms directly with these services. Some of these initiatives have been very successful. Pictures from the Library of Congress, for example, have been viewed over 15 million times.Library of Congress on iTunesIn addition, the Library of Congress today announced that it will begin to share more of its content on YouTube and, as podcasts, through Apple’s iTunes. This initiative will launch in the next few weeks.Engaging the PublicWe are glad to see that the GSA has now removed some of the major stumbling blocks that stopped a large number of government agencies from using social media sites. Now we just hope that these agencies will also use these services to actually engage with citizens. Tags:#news#social networks#Video Services#web The Dos and Don’ts of Brand Awareness Videoscenter_img Related Posts Facebook is Becoming Less Personal and More Pro… A Comprehensive Guide to a Content Auditlast_img read more

Read More

IPL 2014 Venues: Wankhede stadium, Mumbai

first_imgThe ground located in Mumbai is one of the ten IPL venues in India this season With a capacity of 45,000 spectators, the Wankhede stadium is one of the premier stadiums in India. Located in Mumbai, the stadium is the home ground for IPL franchise Mumbai Indians.Built in 1974, the Wankhede stadium hosted its first Test match when India locked horns with West Indies on January 23, 1975. The first One-Day International(ODI) at the stadium took place on January 17, 1987 when India played against Sri Lanka.One of the highlights of the stadium is the suspended cantilever roofs. The Teflon fabric roof is lighter in weight and heat resistant. There is no beam support for the roof to ensure that the spectators will have a better view. On the roof there are exhaust fans which suck the hot air from the stands and allow the breeze from the West to flow in. The stadium has 20 elevators for North and South stands.Total T20Is Hosted: 1First T20I: India vs England on December 22, 2012.Highest Total(T20Is): England’s 181/4 against India on December 22, 2012.Lowest Total(T20Is): India’s 177/8 against England on December 22, 2012.Best Bowling figures: Indian spinner Yuvraj Singh’s 3/17 against England on December 22, 2012.last_img read more

Read More

Trevor Hohns urges patience with new-look Australian team

first_imgAustralia’s chairman of selectors Trevor Hohns has called on the country’s cricket fans to show patience with the new-look team named for the third Test South Africa. (Trevor Hohns to lead Australia selection panel after Rod Marsh quits)As many as four players could make their Test debuts in the day-night Test at the Adelaide Oval – the most in any Australian Test side since 1978. Five players have been dropped from the team which lost the second Test and the series against South Africa in Hobart as the selectors took drastic action to arrest a run of five straight Test defeats. (Inquisition continues for Australia ‘in crisis’)Hohns said the selection of uncapped batsmen Matt Renshaw, 20, Nic Maddinson, 24, and Peter Handscomb, 25, and fast bowler Chadd Sayers marked the beginning of a new era for Australian cricket.But he cautioned any transformation of Australia’s team could take time.Hohns was appointed chairman on an interim basis after the resignation last Wednesday of former selection chief Rod Marsh.Former Test captain Greg Chappell was also appointed to the panel which Hohns said had the support of Cricket Australia officials “to revamp our team taking into account form, ability and/or potential to perform at Test level. (Humiliated Steve Smith says Australia lacking pride)”We see this is a very exciting challenge for everybody concerned,” Hohns said. “I’m not for one minute going to suggest an immediate turnaround. Patience will be required. But we are obviously hopeful that these players can gel together and stop the downward losing momentum we are currently experiencing.”advertisementEnglish-born Renshaw is expected to open the batting in Adelaide with David Warner while Maddinson and Handscomb are likely to take places in the middle order. Sayers will compete with Jackson Bird to replace Joe Mennie who was dropped along with Joe Burns, Callum Ferguson and Peter Nevill. Batsman Adam Voges was ruled out of the third Test because of concussion.Hohns indicated the selectors were likely to give the newcomers time to find their feet in Test cricket.”What we would like to see now is a better performance,” he said. “And if this group can give us a better performance, that will hold them in good stead going forward.”Handscomb earned his Test call-up after making 215 for Victoria against New South Wales in the most recent round of the domestic Sheffield Shield competition.”It was nice timing,'” Handscomb said of his eight-hour innings. “A lot of people have messaged me saying timing is everything.Maddinson, an attacking left-handed batsman, has played two Twenty20 internationals but has struggled to achieve the consistency necessary to win a Test debut.”I probably haven’t been as consistent as I would have liked over he past couple of years in the four-day format,” Maddinson said. “But that’s the area I’ve probably worked hard at compared to some of the others.”last_img read more

Read More